Terms and conditions

Welcome to D-GRIT. By accessing or purchasing from our website, you agree to these Terms & Conditions, so please read them carefully. D-GRIT offers high-performance, solvent-free hand-cleaning products designed for mechanics, engineers, tradespeople and anyone who works with tough dirt, oil and grease, and all product details, usage instructions and safety guidance on our site are accurate to the best of our knowledge. By using the website, you confirm that you are at least 18 years old or using the site under supervision, that you will not misuse the website or engage in fraudulent activity, and that any information you provide during checkout or account creation is accurate; we reserve the right to refuse service or cancel orders if suspicious activity is detected. When placing an order, the prices shown are correct at the time of purchase, payments must be made through approved methods, and you will receive an automatic confirmation email once payment is approved. In rare circumstances, we may cancel an order due to stock limitations or technical issues, and if so, you will be informed and fully refunded. We work to dispatch orders promptly, though delivery times may vary depending on your location, courier delays or busy periods, and D-GRIT cannot be held responsible for delays caused by couriers or incorrect shipping details provided by the customer. If your order arrives damaged or goes missing, please contact us for assistance.

We want all customers to be satisfied with their purchase, and returns or refunds are available for items that are unused, unopened and in their original condition, provided the request is made within 14 days of delivery. Refunds are issued after inspection of the returned product, and we cannot accept returns for used items unless they arrived defective. All D-GRIT products must be used as directed, and we are not liable for misuse, allergic reactions not identified in the ingredient list or damage caused by improper handling or storage; customers with sensitive skin should test a small amount before full use. All images, branding, product descriptions and website content are the intellectual property of D-GRIT and may not be copied or reproduced without permission. We may update or amend these Terms & Conditions at any time, and any changes will be posted on this page with an updated revision date.